Frequently Asked Questions

Download the FAQ in PDF


1
GENERAL INFORMATION ABOUT OUR CERTIFICATES


2 CERTIFICATES TO ANSWER CALLS FOR TENDERS AND FOR THE SIV


3 ORDERING A CERTIFICATE


4 RECEPTION AND INSTALLATION OF YOUR CERTIFICATE


5 METHODS FOR SIGNING ELECTRONICALLY


6 UNBLOCKING A CERTIFICATE


7 SSL CERTIFICATES


8 RENEW YOUR CERTIFICATE

2A Certigna ID RGS** certificate

The certificate that corresponds to these two needs is Certigna ID RGS** (also known as eIDAS).

You will find below the procedure for obtaining a certificate::


For this PACK, it is necessary to carry out a physical verification of the identity of the future holder before any certificate is issued. When ordering, depending on your geographical location, you will be able to choose one of our multiple authorized DRA (Delegates Recording Authorities) operators, based throughout France. This meeting in the offices of the DRA, with an estimated cost of 50€ pre-tax, will be paid directly to him. So, as soon as possible after your order, we invite you to arrange an appointment with the DRA.

The physical verification can also be carried out with a Certification Mandate of your entity (contact us on this subject).

You will need to upload your application file (with supporting documents) in your customer area, then send us the original documents by post.

Upon receipt of your letter, we will send your certificate by post. Our certificate will be sent to the future holder of the certificate.

2B For the SIV, the police office asks me for the contract signed with the RGS** certificate ?

Please contact us by email at contact@certigna.fr to obtain this document.

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