Frequently Asked Questions

Download the FAQ in PDF


1
GENERAL INFORMATION ABOUT OUR CERTIFICATES


2 CERTIFICATES TO ANSWER CALLS FOR TENDERS AND FOR THE SIV


3 ORDERING A CERTIFICATE


4 RECEPTION AND INSTALLATION OF YOUR CERTIFICATE


5 METHODS FOR SIGNING ELECTRONICALLY


6 UNBLOCKING A CERTIFICATE


7 SSL CERTIFICATES


8 RENEW YOUR CERTIFICATE

4A I received an email or letter asking me to accept my certificate. How to do this?

If it is a Certificate in software format

  • You can now log in to your customer area,
  • Click on "My Orders",
  • Then on "Not accepted certificates",
  • Select the relevant certificate and then download your certificate


If it is a ID RGS** or ID RGS*** Certificate

  • You will receive it by mail in LRAR (registered letter with acknowledgement of receipt).
  • This letter will contain your certificate in a Token (USB key equipped with a smart card), as well as the procedure for accepting and installing your certificate.
  • We invite you to proceed with all these steps upon receipt of our letter.

4B I received an email asking me to retrieve my temporary PIN code. What to do about it?

As soon as you receive this email, you can log in to your customer area

  • Click on "My orders".
  • Click on "Valid certificates".
  • Select on the certificate concerned, then retrieve it

4C I can't download my certificate?

Please contact Certigna's technical support on 0 806 115 115 115 (free service + price of a local call) for assistance in downloading your certificate.

4D Can I install my ID RGS* certificate on several computers?

Yes, simply transfer your file with the extension".p12" to the computer concerned and install it.

4E I need to reinstall the driver, can you send it to me?

You will find it on your customer area via the "My orders" tab and then filter on "Valid certificates". Finally, select your request and click on "Driver recovery".

Note that you must install the driver for your cryptographic support adapted to your operating system.

4F I forgot my "Personal Questions/Answers", what should I do?

The certificate holder must contact Certigna by telephone. These questions and answers are essential because they allow the certificate holder to access the recovery of his temporary PIN code or to revoke his certificate.

4G I have received my certificate, but I can't find it on my computer?

After downloading your certificate, you are responsible for it.

Keep it in a safe place. We recommend that you save your certificate on a media external to the computer.

If you lose it, we will not be able to provide it to you again, so you will have to order a new one.

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