Frequently Asked Questions

Download the FAQ in PDF


1
GENERAL INFORMATION ABOUT OUR CERTIFICATES


2 CERTIFICATES TO ANSWER CALLS FOR TENDERS AND FOR THE SIV


3 ORDERING A CERTIFICATE


4 RECEPTION AND INSTALLATION OF YOUR CERTIFICATE


5 METHODS FOR SIGNING ELECTRONICALLY


6 UNBLOCKING A CERTIFICATE


7 SSL CERTIFICATES


8 RENEW YOUR CERTIFICATE

8A I would like to renew my certificate, what should I do?

Log in to your customer area, click on "My orders" then on "Valid certificates", select the certificate in question, and click on the "Renew" button.

The "Renew" button is active 3 months before the certificate expires.

To avoid a new "face-to-face" in the context of an RGS**/***/eIDAS certificate, you must renew your certificate, sign your renewal form electronically before the end of the validity of the certificate initially issued.

8B I do not wish to renew my certificate, do I need to take action?

If you do not apply for a renewal of your certificate, it will simply not be renewed.

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